News, Tips and Tools For Our Travel Advisors
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News, Tips and Tools For Our Travel Advisors
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Updated Health Protocols to Protect Your Clients
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In an abundance of caution and in response to the increasing number of cases of COVID-19 caused by the Delta variant, we are updating our protocols and requirements. We are hopeful these measures will be temporary, and we will continue to adjust our protocols based on the advice of our medical and public health advisors.
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We are also reaching out to your clients booked on cruises departing from U.S. ports through October 31, 2021. Please carefully review the information below regarding new, temporary testing requirements:
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- Effective with cruises departing on Saturday, August 14, 2021, we will require ALL fully vaccinated guests to produce a negative viral COVID-19 test (medically supervised PCR or antigen test) taken within 72 hours of their embarkation on all Holland America Line sailings.
- Fully vaccinated guests will be required to provide proof of this negative COVID-19 test, along with proof of full vaccination at least 14 days prior to embarkation, upon arrival in the terminal and can then proceed on board.
- For your clients embarking in the United States, please note that testing in the terminal will not be available, so it’s critical that they have their negative test results with them at cruise check-in. We will not be able to accommodate guests without proof of a negative test.
- For your clients booked on cruises embarking in Europe, we are conducting mandatory COVID-19 antigen testing at the pier pursuant to the EU Healthy Gateways Protocols. This test will be complimentary, and a negative result will satisfy our new testing requirements.
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In addition to testing requirements, effective Saturday, August 7, we have also made adjustments to our onboard mask policy as follows:
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- We strongly encourage all guests to wear face masks when indoors.
- All guests will be required to wear face masks in elevators and in designated indoor entertainment areas, all retail shops, and in the casino, except when eating or drinking
- Your clients will be required to wear face masks prior to being seated in all dining areas. They may occasionally be asked to wear a mask in other designated areas where larger numbers of guests may congregate.
- As a reminder, masks are required during embarkation and debarkation in the terminal, and masks must also be worn during the debarkation process on board.
- We recommend guests wash or replace their mask daily and choose a good quality double-layer cloth or paper medical-grade mask. Please note that bandanas, neck gaiters and masks with exhaust valves will not be accepted as a substitute for a face mask and that visors and face shields are only permitted when used in addition to a mask.
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Please check our TravelWell Frequently Asked Questions for further details on our updated testing requirements and onboard protocols.
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These new requirements are being implemented to protect your clients and our team members while on board. Several destinations have implemented their own requirements and all guests will be required to follow the protocols in each destination we visit.
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Please see a complete summary of our TravelWell® Health & Safety Protocols at the link below.
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Coming Aug 9th! WATCH Mondays with Michelle’s Interview with Jan Swartz
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Mark your calendars for August 9th at 3pm Eastern / 12pm Pacific for a special edition of Mondays with Michelle featuring Holland America Group President, Jan Swartz. Join as Jan and Michelle discuss leadership, resilience, mentorship and much more. Tune in to the HAL Facebook PartnerSHIPS page this Monday to watch, see you there!
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Alaska 2023 Cruises Open for Bookings August 12th
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Don’t hesitate to book your clients with the cruise line that knows Alaska best when the 2023 season opens for booking on August 12th. This will be for cruises only, with cruisetours opening a few weeks later. With the most sailings to Glacier Bay National Park and more than 75 years of experience in the Great Land, there’s no better way to discover the authentic Alaska. And don’t forget to remind your clients of our Have It All premium package to enjoy significant savings on four high-value amenities: shore excursions, drink package, specialty dining and Wi-Fi. Look for more next week on GoHAL.com!
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Gus Antorcha Joined Michelle Sutter to Talk about Return to Cruising
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This week's Mondays with Michelle was on board the Nieuw Amsterdam. President, Gus Antorcha joins Michelle Sutter, Vice President of North America Sales to talk about Holland America Line’s return to cruising plans, 2021 itineraries and health & safety protocols.
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“Like” Us On Facebook To Stay Dialed In
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Following the PartnerSHIPS Facebook page enables you to stay connected to Holland America Line's sales team, keep up-to-date on the latest brand news and receive insights that will help you increase your Holland America Line business. Weekly live or video sessions from Michelle Sutter, vice president of sales for North America, are engaging and interactive, covering a variety of personal and professional topics. Join our online community today!
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Thank you for your business and loyalty to Holland America Line. We are Committed to Your Success®.
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