News, Tips and Tools For Our Travel Advisors
|
|
|
|
News, Tips and Tools For Our Travel Advisors
|
|
|
|
|
The Wait is Over! – We’re Restarting in Alaska this July
|
We’re thrilled to get back to what we do best – sharing the wonders of Alaska with your clients. Based on recent guidance from the CDC, we’re announcing plans to restart cruising to Alaska in July on our seven-day Alaskan Explorer itinerary, roundtrip from Seattle, aboard Nieuw Amsterdam. Bookings open today for ten Saturday departures that will operate from July 24 through September 25. Click below to download the Summer 2021 Alaska Planner for all the highlights.
Holland America Line cruises in 2021 to Alaska are available to your clients who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination.
On Thursday, May 27th, Michelle Sutter, Vice President, Sales will host a webinar on our return to service, discussing both Greece and these new Alaska voyages at 9:00 a.m. PDT. Click here to register.
|
|
|
|
|
Michelle Shares Exciting News About Alaska
|
On Monday, May 24th at 12:00 PT/3:00 ET, Michelle will share an update about our upcoming cruises to Alaska, roundtrip from Seattle later this summer from July 24, 2021 through September 25, 2021. These new cruises are open for sale now. Don’t forget to join Michelle each and every Monday at 12:00 PT/3:00 ET on the Holland America Line PartnerSHIPS Facebook page for the latest news from HAL and informative sessions that introduce you to the people behind our brand.
|
|
|
|
|
Clients’ Signatures Required on New Health Documents Prior to Sailing
|
Starting with our return to service this summer, your adult clients will be required to complete and sign documents no later than 24 hours prior to sailing that acknowledge and accept the risks of COVID-19 and our guest protocols in place to mitigate these risks. Each of your adult clients must:
- Complete a Health Questionnaire
- Review and accept our Passage Contract (which now includes provisions specific to COVID-19 guest protocols)
- Review and accept our COVID-19 Risk Acceptance document.
Guests who do not accept these documents will not be permitted to sail.
Click below to register for a webinar hosted by the Holland America Group Sales Leadership Team on June 3, 2021 at 11:00 a.m. PDT / 2:00 p.m. EDT for more information about these updates.
|
|
|
|
|
Three Important Changes to Service Charge Programs
|
The new “Crew Incentive,” formerly Hotel Service Charge (HSC) is a daily amount for each of your clients that is automatically added to onboard accounts, recognizing the consistently outstanding contributions of our crewmembers in all departments. Starting with our return to service voyages this amount will increase from $14.50 pp/pd to $15.50 pp/pd for non-suites clients and from $16.00 pp/pd to $17.00 pp/pd for your clients in suites. The Service Charge (Beverage), formerly known as Beverage Service Charge will increase from 15% to 18% on all beverage packages and bar retail items. And, a new Service Charge (Restaurant) of 18% will be added to all specialty restaurant cover charges and all supplemental charge food items purchased in the Dining Room, Specialty Dining and through Room Delivery Service.
|
|
|
|
|
|
|
|
Thank you for your business and loyalty to Holland America Line. We are Committed to Your Success®.
|
|
|
|
|
|