News, Tips and Tools For Our Travel Advisors
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News, Tips and Tools For Our Travel Advisors
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Something exciting is coming Monday!
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We are launching a weekly series “Mondays with Michelle” hosted by Michelle Sutter, Vice President of North America Sales. You'll get to engage with the people behind the brand and learn from our experts on topics ranging from business tools to destination info. Michelle will kick-off the series on Monday, March 22 at 12:00pm PT/3:00pm ET, celebrating International Happiness Day. Hear about the five techniques to engage and train your brain to be more positive. Always on the Holland America Line PartnerSHIPS Facebook page, each Monday at Noon PT/3:00 ET you can join a live interactive session or get the latest in a recorded video that is sure to engage and inform.
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Book with Confidence Extended For Bookings Made By May 31st!
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Our Book with Confidence offer is now applicable on new bookings made by May 31, 2021, on sailings departing on or before October 31, 2021. Your clients can cancel for any reason up to 30 days before the departure of their cruise and receive a Future Cruise Credit. The Future Cruise Credit can be used to book a cruise departing on or before December 31, 2022.
Please see the following resources for more information:
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Book with Confidence Flyer for Travel Advisors
Book with Confidence Flyer for Guests
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Travel Well, Updated Health & Safety Protocols
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We are in the process of finalizing all required COVID-19 protocols for guests. Here are the measures currently planned, which are subject to change as further details are established. They will be updated in accordance with guidance from public health authorities.
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North America Contact Center Phone & Computer Systems Upgrade March 19 through 21
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Our IT teams are performing a scheduled upgrade of the North American Contact Center phone and computer systems the weekend of March 19–21. These installations will take place Friday, March 19, at 7 p.m. (Pacific Time) through Sunday, March 21, at 7 a.m. (Pacific Time). This will mean the North America Contact Center will be closed Saturday, March 20 to accommodate.
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Thank you for your business and loyalty to Holland America Line. We are Committed to Your Success®.
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