Dear Travel Partner,
We are writing to advise that as a result of some changes to our deployment schedule, Westerdam voyages departing May 1 through November 5, 2022 will now sail on Oosterdam, and Oosterdam voyages to Alaska departing May 18 through September 18, 2022 will now sail on Westerdam.
For your clients’ affected bookings on these voyages, we will be sending system-generated notifications later tonight to provide you with your specific client booking information per voyage. Please note that these notifications are generated by our reservation system and will be emailed to the address associated with your travel agency profile.
We encourage you to reach out to your clients today to advise them of the change to their cruise, as we know the news will spread quickly. We have heard your feedback and we are waiting until tomorrow (Thursday) at 2:00 PM PT to send an email notification to your clients in order to give you time to contact them.
Bookings will be automatically transferred with their cruise fare and promotions protected, in the same stateroom.
Air booked through Holland America Line’s Flight Ease will automatically be transferred to the new booking. Available shore excursions will also transfer, and any that cannot be transferred will be refunded to the original form of payment. Other non-cruise-fare purchases through Holland America Line such as dining, gifts and spa will be refunded to the original form of purchase.
Both Oosterdam and Westerdam are Vista-Class ships featuring the same signature Holland America Line amenities your clients were looking forward to, including Pinnacle Grill, Canaletto, the full Music Walk® experience (including Lincoln Center Stage, B.B. King's Blues Club, and Billboard Onboard), Explorations Central® destination programming, The Greenhouse Spa & Salon®, and more. For more information on Oosterdam and Westerdam, please visit our website.
New booking numbers and confirmations will be sent to you by July 23, 2021. Once you receive the new bookings, should you have any questions or if your clients wish to consider an alternate sailing, please reach out to us at the appropriate office:
Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395.
We are available Monday – Friday, 6:00am – 6:00pm PT.
Saturday – Sunday 7:00am – 4:00pm PT.
Rotterdam Office (EUR currency):
Contact us on 00800 1873 1873.
We are available Monday – Friday, 9:00am – 5:30pm.
For Netherlands contact us on 0800 724 5425.
We are available Monday – Friday, 9:00am – 5:30pm.
Southampton Office (GBP currency):
Contact us at 0344 338 8600.
We are available Monday – Friday, 9:00am – 5:30pm.
Sydney Office (AUD currency):
Contact us at 1300 987 321.
We are available Monday – Friday, 8:30am – 7:00pm.
Thank you again for choosing Holland America Line. We value your partnership, and look forward to welcoming your clients on board.
Warm Regards,
Gus Antorcha
President, Holland America Line
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