Dear Travel Partner,
While we continue to enjoy welcoming our guests on board for our restart of cruising in Alaska and Greece, we are also looking ahead to more ships returning to service. We have been carefully monitoring the global environment and continuing and evolving travel restrictions in many countries and working with governments and port authorities around the world.
While we have made considerable progress with our partners in the various ports around the globe, we have made the decision to cancel our early 2022 Grand Voyages which has resulted in additional deployment changes and Zuiderdam departures from January 5 to April 4, 2023 will now sail on other ships. Please click here to see a list of the voyages affected and the voyages they will be rebooked to.
For an overview of the other changes and cancellations being announced today that may affect some of your clients, please visit our FAQ on GoHAL.com.
For your clients’ affected bookings we will be sending system-generated notifications later tonight to provide you with your specific client booking information per voyage. Please note that these notifications are generated by our reservation system and will be emailed to the address associated with your travel agency profile.
We encourage you to reach out to your clients today to advise them of the cancellation of their cruise, as we know the news will spread quickly. We are waiting until tomorrow (Thursday) at 2:00 PM PT to send an email notification to your clients in order to give you time to contact them.
We will be transferring your clients' bookings automatically at their current fare and in the same or equivalent stateroom category, with incentives and promotions protected. Any eligible pre-paid shore excursions will be automatically moved to the new booking, and any that cannot be transferred will be refunded to the original form of payment, along with other non-cruise-fare purchases through Holland America Line such as dining, gifts and spa. Earned commissions will also automatically transfer.
We anticipate you will receive new booking confirmations by September 30. Once you receive the new bookings, should you or your clients have any questions, please reach out to us at the appropriate office:
Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395.
We are available Monday – Friday, 6:00am – 6:00pm PT.
Saturday – Sunday 7:00am – 4:00pm PT.
Southampton Office (GBP currency):
Contact us at 0344 338 8600.
We are available Monday – Friday, 9:00am – 5:30pm.
Rotterdam Office (EUR currency):
Contact us on 00800 1873 1873.
We are available Monday – Friday, 9:00am – 5:30pm.
For Netherlands contact us on 0800 724 5425.
We are available Monday – Friday, 9:00am – 5:30pm.
Sydney Office (AUD currency):
Contact us at 1300 987 321. We are available Monday – Friday, 8:30am – 7:00pm.
Thank you again for choosing Holland America Line. We value your partnership, and look forward to welcoming your clients on board.
Warm Regards,
Gus Antorcha
President, Holland America Line
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