Dear Travel Partner,
We are writing to advise that as a result of some changes to our deployment schedule, we have made the difficult decision to cancel Zuiderdam departures from October 9 to October 30, 2021. We will be transferring your clients’ bookings on these voyages to comparable October 2021 sailings on Koningsdam. Please click here to see a list of the voyages being cancelled and the voyages they will be rebooked to.
For an overview of the other changes and cancellations being announced today that may affect some of your clients, please visit our FAQ on GoHAL.com.
For your clients’ affected bookings on these cancelled voyages, we will be sending system-generated notifications later tonight to provide you with your specific client booking information per voyage. Please note that these notifications are generated by our reservation system and will be emailed to the address associated with your travel agency profile.
We encourage you to reach out to your clients today to advise them of the cancellation of their cruise, as we know the news will spread quickly. We are waiting until tomorrow (Thursday) at 2:00 PM PT to send an email notification to your clients in order to give you time to contact them.
Bookings will be automatically transferred with the cruise fare and promotions protected, in the equivalent or most similar stateroom category option available. Guests will also receive Shipboard Credit of $50 USD per person. Guests with Holland America Line’s Flight Ease air will have their flights transferred to their new voyage. Other non-cruise fare purchases through Holland America Line such as shore excursions, dining, gifts and spa will be refunded to the original form of purchase. Earned commissions will also be automatically transferred.
Our Pinnacle-Class ship, Koningsdam features the same signature Holland America Line amenities your clients were looking forward to on Zuiderdam, including Pinnacle Grill, Canaletto, the full Music Walk® experience (including Lincoln Center Stage, B.B. King’s Blues Club, and Billboard Onboard), Explorations Central® destination programming, The Greenhouse Spa & Salon®, and more. In addition, Koningsdam offers even more dining experiences with Tamarind, Nami Sushi, and Rudi’s Sel De Mer.
If any portion of your clients’ travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to COVID-19; please work directly with those operators regarding their charges.
We recognize that this cancellation may cause your clients to incur unexpected expenses, such as air change fees. Reimbursement of reasonable non-refundable expenses will be considered on a case-by-case basis. A Change Fee Reimbursement Form is available at https://bit.ly/HAL_CHGFEE; please complete this form and submit it, along with any relevant receipts and documentation, for review by our corporate office. If your clients purchased a Cancellation Protection Plan or independent vacation travel insurance, they should submit their claim through their carrier before submitting a reimbursement request.
A new booking number and confirmation will be sent to you by September 1, 2021. There is no action required at this time from you, and we will be unable to make changes, accept special requests or process cancellations until after the replacement booking is confirmed.
Once you receive your new booking, should you or your clients have any questions, please reach out to us at the appropriate office:
Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395.
We are available Monday – Friday, 6:00am – 6:00pm PT.
Saturday – Sunday 7:00am – 4:00pm PT.
Southampton Office (GBP currency):
Contact us at 0344 338 8600.
We are available Monday – Friday, 9:00am – 5:30pm.
Rotterdam Office (EUR currency):
Contact us on 00800 1873 1873.
We are available Monday – Friday, 9:00am – 5:30pm.
For Netherlands contact us on 0800 724 5425.
We are available Monday – Friday, 9:00am – 5:30pm.
Sydney Office (AUD currency):
Contact us at 1300 987 321. We are available Monday – Friday, 8:30am – 7:00pm.
Thank you again for choosing Holland America Line. We value your partnership, and look forward to welcoming your clients on board.
Warm Regards,
Gus Antorcha
President, Holland America Line
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