For your clients’ affected bookings on the cancelled voyages, we will be sending system-generated notifications later tonight to provide you with your specific client booking information per voyage. Please note that these notifications are generated by our reservation system and will be emailed to the address associated with your travel agency profile.
We encourage you to reach out to your clients today to advise them of the cancellation of their cruise, as we know the news will spread quickly. We have heard your feedback and we are waiting until tomorrow (Friday) at 2:00 PM PT to send an email notification to your clients in order to give you time to contact them.
We will be transferring your clients’ bookings automatically to a 2021 Eurodam voyage at their current fare (or current per-day fare if the voyage length is different) and in the same or equivalent stateroom category, with incentives and promotions protected. Guests will also receive an Onboard Credit of USD $100 per person on each booking.
Please click here to see a list of the voyages being cancelled and the voyages they will be rebooked to. Air booked through Holland America Line’s Flight Ease will be automatically rebooked for their new cruise. Other non-cruise-fare purchases through Holland America Line such as shore excursions, gifts, dining and spa will be refunded to the original form of payment. Taxes, fees and port expenses will be recalculated based on the new voyage. Earned commissions will be automatically transferred to the new booking.
These cruises are available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination. We will be communicating more information regarding health and safety protocols and requirements in the coming weeks.
Due to current guidance regarding vaccination age requirements, if a booking includes children who are younger than 12 years of age, we will be transferring that booking to a comparable 2022 voyage.
We anticipate you will receive new booking confirmations by June 25. There is no action required at this time from you or your clients, and we will be unable to make changes, accept special requests or process cancellations until after the replacement bookings are confirmed.
If any portion of your clients’ travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Most airlines and other travel-related services such as hotels, transportation, and tours are allowing refunds or waiving change fees due to COVID-19; please work directly with those operators regarding their charges. The above terms are not applicable to guests booked on charter sailings.
Please note that due to the significant volume of bookings impacted by these changes, we ask for your patience in affording us the time to work through processing these voyages. We are working hard to make sure every booking is handled accurately and efficiently. Should you have any questions, please reach out to us at the appropriate office:
Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1728 or 206-626-7395.
We are available Monday – Friday, 6:00am – 6:00pm PT.
Saturday – Sunday 7:00am – 4:00pm PT.
Southampton Office (GBP currency):
Contact us at 0344 338 8600.
We are available Monday – Friday, 9:00am – 5:30pm.
Rotterdam Office (EUR currency):
Contact us on 00800 1873 1873.
We are available Monday – Friday, 9:00am – 5:30pm.
For Netherlands contact us on 0800 724 5425.
We are available Monday – Friday, 9:00am – 5:30pm.
Sydney Office (AUD currency):
Contact us at 1300 987 321.
We are available Monday – Friday, 8:30am – 7:00pm.
Again, we extend our most sincere apologies for any disappointment this may cause. Please know that we value your partnership and truly appreciate your understanding.
We know your clients, like us, are excited to see cruising begin again soon, and we very much hope to welcome your clients on board this summer or on another Holland America Line cruise in the future.
Warm Regards,
Gus Antorcha
President, Holland America Line
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