News, Tips and Tools For Our Travel Advisors
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News, Tips and Tools For Our Travel Advisors
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Alaska Selling Tools Available on GoHAL
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With the recent opening of the 2023 season and excitement building for the 2022 season of cruises and cruisetours, we’re now in an ideal booking window! Discover all the latest tools now available to you to help show your clients the wonders of the Great Land. Click here to get access to flyers, banner ads, social media assets and more.
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Updated Health Protocols to Protect Your Clients
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As a reminder and in an abundance of caution we have updated our protocols and requirements.
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For guests booked on cruises departing from U.S. ports through October 31, 2021. Please carefully review the information below regarding new, temporary testing requirements:
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- Effective with cruises departing on Saturday, August 14, 2021, we will require ALL fully vaccinated guests to produce a negative COVID-19 test (PCR or antigen) taken within 72 hours of their embarkation on all Holland America Line sailings.
- Fully vaccinated guests will be required to provide proof of this negative COVID-19 test, along with proof of full vaccination at least 14 days prior to embarkation, upon arrival in the terminal and can then proceed on board.
- For your clients embarking in the United States, please note that testing in the terminal will not be available, so it’s critical that they have their negative test results with them at cruise check-in. We will not be able to accommodate guests without proof of a negative test.
- For your clients embarking in Europe, we are conducting mandatory COVID-19 antigen testing at the pier pursuant to the EU Healthy Gateways Protocols. This test will be complimentary, and a negative result will satisfy our new testing requirements.
- Additionally, we strongly encourage all guests to wear face masks when indoors. All guests will be required to wear face masks in elevators and in designated indoor entertainment areas, all retail shops, and in the casino, except when eating or drinking.
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Please check our TravelWell Frequently Asked Questions for further details on our updated testing requirements and onboard protocols.
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In Case You Missed It — Mondays with Michelle’s Interview with Arnold Donald
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The Mondays with Michelle featuring Arnold Donald, CEO & President of Carnival Corporation & PLC is now available to watch. Arnold shares his outlook on cruising, the best advice he’s ever been given and what brings him joy.
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“Like” Us On Facebook To Stay Dialed In
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Following the PartnerSHIPS Facebook page enables you to stay connected to Holland America Line's sales team, keep up-to-date on the latest brand news and receive insights that will help you increase your Holland America Line business. Weekly live or video sessions from Michelle Sutter, vice president of sales for North America, are engaging and interactive, covering a variety of personal and professional topics. Join our online community today!
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Temporary Restrictions on Use of Oxygen or Dialysis
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Unfortunately, we are unable to accept guests who use supplemental oxygen or dialysis at this time for 2021 cruises. This includes guests who use oxygen concentrators. Our medical experts have determined that, for the guest’s own safety, this is the right decision.
We’ve had to make some difficult decisions based on general public health guidelines and the overall health and safety of our guests. We remain optimistic that our approach on future sailings will become more flexible.
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Please check our TravelWell Frequently Asked Questions for further details on our updated testing requirements and onboard protocols.
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Thank you for your business and loyalty to Holland America Line. We are Committed to Your Success®.
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