News, Tips and Tools For Our Travel Advisors
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News, Tips and Tools For Our Travel Advisors
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Dear Valued Travel Partner:
To further build on the momentum that we are all experiencing, I am pleased to share several initiatives that will support your efforts to promote and sell Holland America Line.
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Worry-Free Promise — Extended
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Your clients may continue to confidently plan summer vacations with additional flexibility and peace of mind as Holland America Line is extending its Worry-Free Promise for bookings made prior to May 31, 2022, for cruises that depart before September 30, 2022. With our Flexible Cancellation, a guest may cancel for any reason up to 30 days before departure and automatically receive a Future Cruise Credit. Additionally, they may cancel up to the sailing date if they test positive for COVID-19 and will also receive a Future Cruise Credit.
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Eligible bookings must meet the following criteria:
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- Booked by May 31, 2022
- Cruise embarking through September 30, 2022
- Booking cancelled no less than 30 days prior to embarkation date or within 30 days of embarkation if you test positive for COVID-19
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Europe 2022 Bookings — 60-day Final Payment*
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At Holland America Line, our thoughts and prayers are with the Ukrainian people in hopes that peace in their country is quickly restored. We also recognize that for some travelers, these developments have added new concerns about making plans to travel to Europe this summer. For new Europe 2022 bookings made on or after March 15, 2022, we are extending a more liberal final payment date of 60 days prior to departure, along with a revised cancellation schedule as follows:
Europe 2022 cancellation fee schedules:
departures prior to 5/31/22
- 60–43 days before sailing date: 50% of gross fare
- 42–22 days before sailing date: 75% of gross fare
- 21 days or less before sailing date: 100% of gross fare
departures on or after 5/31/22
- 60–31 days before sailing date: 75% of gross fare
- 30 days or less before sailing date: 100% of gross fare
*For final payment and cancellation terms for reservations on the 35-day Voyage of the Vikings, and all other products, please refer to the individual booking confirmation.
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HAL Welcomes Children of All Ages
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We are pleased to announce that children of all ages are once again eligible to sail with Holland America Line. While children are welcome aboard any of our cruises worldwide, all guests ages 5 years and older must be fully vaccinated to sail. Children under 5 years of age will be allowed to sail on all cruises without a vaccine.
Guests should always ensure they understand all requirements to travel to their home country and the destinations they plan to visit. Details continue to be updated regularly and official websites and apps developed by government agencies and tourism ministries are the recommended resources to check for the most current guidance.
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Thank you for your business and loyalty to Holland America Line. We are Committed to Your Success®.
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